Defy the ageing process
Surf Fit

Terms & Conditions 

By booking a class or studio session with Surf Fit Pilates you are agreeing to the terms and conditions as set out below.

I really want you to enjoy and benefit from your Pilates classes.  The terms and conditions below are set out to help you do this and to safeguard my classes.

By booking Reformer and mat Pilates classes you will receive from me:

  • Expert, experienced teaching from a fully qualified Pilates teacher.
  • Exclusive one-to-one, or duo Pilates classes.
  • The benefit of our courtesy make up class facility.
  • Equipment use at the Surf Fit Pilates home studio.

Payments, Cancellations & Refunds

Your studio session is not confirmed until I have received payment from you.  If you choose to pay by transfer or cash, your place is only secure once I have received it and notified you of receipt.

Once you have paid for your block of sessions you will need to confirm which sessions you wish to attend.

Studio sessions, be they one-off or a block, once purchased, are non-refundable, non-changeable and not transferable to another person.

These terms are applicable to everyone in all circumstances. Thank you for your understanding.

Studio Appointment Cancellation Policy

Appointments made are not transferable to another person. You can cancel all types of studio appointments up to 24 hours before the appointment and not be charged. After 24 hours, you will be charged for the session.

If you purchase a block of 5 sessions please use them within 4 months.  If you buy a block of 10 sessions please use them within 6 months. Remaining sessions will invalid after this period.

Equipment & Clothing

I supply all the equipment that you will need, including mats, at the Surf Fit Pilates studio.  For hygiene and comfort reasons, some people like to bring their own mat to class, but Reformer Pilates sessions you will be using the Reformer mats provided.

Please wear zip and buckle-free comfortable clothing that you can move in, as these can damage the Reformer carriages.  We don’t wear shoes to practice Pilates so you will either be barefoot, or wearing socks.

Onsite Parking

There is parking available on my drive outside the Studio.  Surf Fit Pilates is in no way responsible for any damages to your vehicle whilst parked on the premises.

Liability Release

  • I understand that my teacher is a qualified and insured Pilates matclass or studio teacher.
  • I understand that Surf Fit Pilates is in no way responsible for the safekeeping of my personal belongings while I attend class.
  • I will tell the teacher of anything painful / unusual I experience in the class and between classes.
  • I will stop doing the exercise if I or he thinks I need to, or follow the alternatives my teacher gives me.
  • I understand my teacher may offer me professional advice relating to my ability to exercise and he may consider it unprofessional to continue to teach me if I do not wish to follow that advice.
  • I will keep my teacher updated on any changes in my medical condition.
  • I understand that all exercise carries a risk and I voluntarily participate in Surf Fit Pilates classes with full knowledge that there is risk of personal injury, property loss or death. I agree that neither I, my heirs, assigns or legal representatives will sue or make any other claims of any kind whatsoever against Surf Fit Pilates or its members for any personal injury, property damage/loss, or wrongful death, whether caused by negligence or otherwise.
  • If you are struggling with anything in your class, have any problems or concerns, do please let me know as soon as you can, and I will do my best to help.
  • Surf Fit Pilates reserves the right to change the advertised teacher if the teacher is unavailable due to illness or unforseen circumstances. No money will be refunded if the class teacher changes.
  • If there are not enough people booked into the class to run it, I reserve the right to cancel the class. A full refund will be given to to you.

Absence and our Courtesy Make-up Class Policy

  • If you are going to be absent from your class for more than one week, please let me know, or I’ll wonder what has happened to you.
  • I run a courtesy ‘make up class’ policy for block booked classes, which means that if you are ill, kept at work, or on holiday and miss one of your classes, you can come along to a class of a similar level and make that class up. You can even ‘make up’ a class in advance of you being absent!  Just let me know when you would like to move your session to as soon as you can.

This is a courtesy arrangement and Surf Fit Pilates is one of the few organisations that offer such a facility. I ask you only to make use of it if you really need to miss a class. You cannot ‘carry over’ classes you missed into the next block of classes. The policy only applies to the period of sessions you miss a class in. Thank you for your understanding and using the facility within these conditions.

 

Lost Property

Your belongings are left in the studios at your own risk.  I cannot be held responsible for anything lost, stolen, but I will put aside anything left for you to claim back when you can.  Generally I will find anything that has been left when cleaning the studio between sessions, but If you think you have left something in the studio please contact me ASAP.
 

COVID Policy

  • If you are feeling unwell or are showing any symptoms of Covid-19 please cancel your appointment immediately and let me know.
  • If you arrive with noticeable symptoms, you will be refused entry and asked to leave.
  • If you have been unwell, please allow at least 7 days with no symptoms before returning to the studio.  Clinically extremely vulnerable individuals or those continuing to live with anyone deemed clinically extremely vulnerable should not engage in sessions.
  • If you become symptomatic whilst at the studio, you must leave if safe to do so, without touching anything or coming into close contact with anyone.
  • If you become unwell after leaving the studio, you must inform me immediately on 07532240900.
  • The studio is limited to a maximum of 3 individuals at any one time including myself.
  • Face coverings are not compulsory for our setting but may of course be worn if you feel safer doing so.  Please wear a face covering to arrive and to leave.
  • Please do not bring food or personal belongings into the studio other than your own water bottle and small bag.
  • Please arrive on time.
  • CANCELLATION POLICY:  Surf Fit Pilates has a strict 24-hour cancellation policy. After that you’ll be charged in full.  If it is the day before your session but not yet in the 24 hour period, you may cancel by calling or messaging me.
  • All of the Pilates Reformers and equipment used in sessions are thoroughly cleaned between sessions with anti-viral cleaning products.

Thank you for agreeing to my terms and conditions